CANYON Reviews

They ended up fixing it under warranty, so I can’t really complain too much. It did take longer than I thought it would, though. I don’t know all the details of what caused the delay, but from my side it felt like the process dragged on a bit.

The bike itself has been fine, so no complaints there. But compared to other companies I’ve ordered from, the customer service felt really slow. I had a simple question and it took days to get a reply, plus I had to follow up twice. Not the worst experience ever, but definitely more frustrating than it needed to be

The bike showed up right on schedule, so I didn’t have to worry about waiting around or changing my plans. Everything went smoothly.

I was kind of bracing myself for a frustrating checkout, but it was fast and simple. One minute I was annoyed thinking it might take forever, and the next I was relieved because I was done in no time.

Well... the bike showed up in good condition, so no issues there, but a few parts didn’t really match what was listed on the product page. The color also looked different in person than it did online. When I reached out, support said the specs can change, but that definitely wasn’t obvious when I placed the order. For the price, it was disappointing...

I had one of those tragic little garage moments where my canyon took a tumble and, of course, a small part needed replacing. I was fully prepared for a whole saga, but it turned out to be way easier than expected. I went on canyon, found the spare part quickly, and the photos made it simple to confirm I was ordering the right one. It was actually in stock too, which felt like a small miracle. Delivery took a few days and arrived with zero drama. it’s nice to see they keep the little parts available, not just the big-ticket stuff

I just needed a small replacement part for my bike and didn’t want to spend much on it. The price ended up being really fair, cheaper than I expected, so I was happy with the purchase

I ordered a bike from canyon.com and was a little nervous about how it would show up, but the packaging was seriously solid. There was a ton of protection in the box, and nothing was rattling around or looking sketchy. No scratches, no bent parts, everything arrived clean and safe. It did take a while to unpack, which was slightly annoying, but I guess that’s what competent packaging looks like.

I’ve had my Canyon for about 3 years now and it’s been through a lot of rough rides. It still feels—it still feels really solid. Super happy with it

Overall, it was a smooth experience. I did run into a small issue and support fixed it for me. The replies were a bit slow, but it got sorted in the end, so I’m happy with how it turned out

I really like canyon bikes, but trying to actually buy one feels like it works when it wants to. The model and size I wanted was out of stock for weeks, then the expected date changed again. I signed up for alerts, but by the time I checked, it was already gone. It’s not the worst shopping experience, but the stock info and notifications could definitely be a lot better

Overall, I’d say it was worth it. The shipping was kinda slow, but the product ended up being good enough that I’m still happy with the purchase.

It feels really solid overall. The build quality seems good, nothing flimsy or cheap about it from what I can tell

The bike showed up in good shape and I’m happy with it overall. The annoying part was the delivery timing — the dates kept shifting, and the tracking didn’t really make it clear what was going on. Customer support did get back to me, just not as quickly as I would’ve liked. it might’ve just been bad timing when I ordered, but the waiting part was frustrating. I’d probably order again, just not if I needed it in a hurry.

I had to return my order and figured the refund would take forever. It showed up back in my account after just a few days, which was a nice surprise. I didn’t have to chase anyone or follow up, so the whole thing was smooth

I placed my order on Monday and got the confirmation email and receipt right away, which was nice. The package was at my door by Wednesday with no hassle at all. Really smooth experience.

I was trying to browse for bikes, but the site was frustrating. It felt slow, a bit cluttered, and the filters kept changing in ways that didn’t make much sense. The checkout process also wasn’t very clear, which feels unfair when people are trying to make a decent-sized purchase. A site like this should make things simple and straightforward, not leave customers second-guessing. Expected better.

I used Canyon’s size guide and it recommended a medium, but the bike feels a bit too long for me. It’s not like I can’t ride it at all, but it’s definitely not as comfortable as I’d hoped. I really wish I’d gone with the smaller size. Customer support was okay, but the sizing guidance didn’t end up helping much...

It showed up in perfect condition, no problems at all. Everything was just as expected, really happy with it

It was a good ride overall. Nothing complicated to say here—I’m basically 100% convinced it did exactly what it needed to do and made the trip easy.